Sundae Baubles Shop Policies
We are located in Canada, and ship to most countries. Shipping fees include insurance and tracking for all orders. Free standard shipping is offered on all orders over $225 CAD. Flat rate of $10 CAD for orders under $225 CAD within Canada and the continental USA. Additional shipping options are available in the cart, and pricing is calculated by Canada Post. If you wish to use a specific shipping carrier or service, please let us know prior to submitting your order. We will do our best to accommodate your requests.
International shipments may be charged customs and tax at the point of entry for the destination country. Sundae Baubles is not responsible for import or duties; if needed, we can support you in researching this information prior to placing your order.
We endeavour to make our treasures accessible to all, and offer layaway plans to help make your jewelry dreams a reality. To initiate a layaway, please use the Contact form, and we will work with your to set up a plan.
All layaways will require a deposit equal to 15% of the full purchase price to hold the item. Payments must be made on or before scheduled payment dates; missed payments are considered a breach of contract and may result in cancelation of the layaway agreement. Layaways that are cancelled partway through will be refunded as store credit, less the deposit.
Your satisfaction is important to us. Regular priced items can be returned for a full refund (minus any shipping fees) if notified within 3 days of receipt and returned within 7 days of receipt. Buyer pays return shipping. Buyers will be liable for any change in value of items not returned in the same condition in which they were shipped.
All sale items and items that have been customized/sized are considered final sale items and not eligible for return.
We do not offer sizing at this time, and recommend that you have your ring sized locally by a trusted jeweler. Prior to purchase, we can advise whether a particular item is suitable for sizing.
Please note, we do not accept returns on pieces that have been sized and/or altered.
All items are sold as-is. We encourage buyers to read listing details, scrutinize photos, and ask any questions prior to purchase. We are happy to provide additional images and video upon request.
With wear, jewelry can require maintenance and we would be pleased to connect you with jewelers experienced in handling antique and vintage items.